Give your representatives the answer in seconds
Connect your help docs and your representatives ask the knowledge base directly instead of searching for the answer. Every reply is cited to its source — verifiable, not guesswork.
Problem & Solution
Tired of representatives digging through docs while customers wait?
Turn your help articles, product docs, and past tickets into support knowledge base software your representatives just ask. Answers come back in seconds — each one cited to its source, so they can trust it and relay it to the customer.
Solution
Stop hunting, just ask
Your representatives shouldn't have to know which doc, which folder, or which version holds the answer. Import your help articles, product docs, and past tickets into one knowledge base and they ask in plain English — no more tab-hopping across Drive, Dropbox, and Notion while the customer waits.
Solution
Cited answers representatives can trust
Every answer comes back with a citation to the source it's drawn from, and the knowledge base only answers from your documents. Representatives see exactly where the answer came from, verify it in a click, and relay it with confidence — no second-guessing, no invented policy.
How it works
Support knowledge base software, live in minutes
1
Connect your sources
Import your help articles, product docs, and past tickets from Google Drive, Dropbox, Notion, file uploads, or your help-centre URLs.
2
Give your representatives access
Brand it with your logo and colours, then let your support team in — anyone with a @company.com email, or a named list you invite.
3
Go live for your team
Publish to your hosted URL at chat.starkchat.com and your representatives start asking. No developers, no deployment project.
Private & secure
Your data stays yours
Your data is never used to train models or shared with third parties. It lives in an isolated environment dedicated to your account.
ISO27001 certified infrastructure, accredited by UKAS
Completely isolated AI processing
Never used to train AI models
FAQs
How is this faster than searching our help centre?
Representatives ask the knowledge base a question and get a direct answer in seconds, instead of guessing keywords and opening tab after tab. It pulls from across every connected source at once, so there's nothing to hunt for.
Can representatives trust the answers?
Yes. Every answer is cited to the source document it came from, and the knowledge base only answers from your content. Representatives verify in a click before relaying it — it won't invent a policy or guess.
Who can access the knowledge base?
Keep it to your support team: let anyone with a @company.com email in, or invite a specific list of representatives. It doesn't have to be public.
How do we keep answers current?
When a policy or article changes, import the updated page and the knowledge base answers from the new version. You control exactly what's connected, so retired articles drop out cleanly.
Stop your team searching for answers
Connect your help docs and your support representatives ask one knowledge base instead of hunting through them. Answers in seconds, every one cited to its source — so they can trust it and tell the customer.