What is an AI knowledge base?

A knowledge base you ask, not search

Companies already store their knowledge — in Google Drive, Notion, Dropbox, help centres. The problem is retrieval: staff spend their day searching folders, re-asking colleagues, and re-answering the same questions.

An AI knowledge base closes that gap. It indexes the documents you connect and answers questions directly from them, in plain English, with a citation back to the source behind every claim. If your content doesn’t cover a question, it says so rather than guessing.

Not a wiki, not a chatbot

A wiki stores knowledge, but someone still has to know which page holds the answer and go read it. An AI knowledge base answers the question itself, drawing on every connected source at once — including the wiki. You connect your existing Notion, Drive, and Dropbox content; nothing is migrated or rebuilt.

A generic chatbot answers from whatever its model learned on the open internet, so it can be confidently wrong about your business. An AI knowledge base is grounded: it answers only from your documents and cites the exact source, so every answer can be verified in a click.

Enterprise search returns a list of documents to read. An AI knowledge base reads them for you — combining your handbook, a policy PDF, and a help article into one direct, verifiable answer.

How it works

Connect your sources: link Google Drive, Notion, and Dropbox, upload files directly, or import pages from URLs. Stark Chat processes and indexes the content — you watch progress live and get notified when it’s ready to query.

From there, staff just ask. Your team puts questions to a branded chat page and gets cited answers drawn only from your content — no folder-hunting, no guessing, no waiting on whoever knows.

Set up for your whole company in 10 minutes

An internal AI knowledge base used to mean an enterprise contract and an IT project. Stark Chat is self-serve: connect sources, brand the chat page, switch on @yourcompany.com access, and publish — typically in under 10 minutes, with no code and no developers.

Staff sign in with an emailed magic link — no passwords, no seat licences, no SSO project. Every plan includes unlimited users, so sharing with 5 people or 500 costs the same.

Teams use it for whatever gets asked about most: help docs for support representatives, case studies for sales, employee handbooks for HR, product manuals and datasheets for engineering. Run a separate knowledge base per team or topic, each with its own sources and access rules.

Is company data safe in an AI knowledge base?

It should be — ask any vendor how data is isolated and whether it trains models. Stark Chat is ISO27001 certified and audited annually by UKAS: your documents live in an isolated environment dedicated to your account, encrypted in transit and at rest, and are never used to train AI models.